Supplier Spotlight

Join our
LinkedIn Group


Image Map

Features

« back to listing

The role of customer representatives - part one

An interview with Herbert J Artinger, president and owner of Aircraft Conformance Engineering Services (ACES)

 

How does the completions management process work?
We provide a finely tuned liaison process, protecting the interests of the buyer and ensuring value for money. It can start as early as OEM final assembly quality assurance surveillance and end with the completed interior as a turnkey package.
 

What services do you provide?
We cover the full spectrum of inspection services at any phase of the aircraft’s production, including in-house surveillance of the facility’s adherence to the schedule and continuous quality assurance. Our services are available for any location, for business jets and long-range Airbus and Boeing aircraft.
 

Do you base someone at the completion centre or make visits?
Both scenarios are valid, contingent on what the client selects. Full-time on-site presence ensures maximum surveillance. We’ve had some clients who opted for part-time representation on their first project but chose a full-time on-site rep on subsequent ones.
 

How do you benefit the client?
Problems arise when a facility can’t understand the word no. We also push to achieve the ambience, elegance and ergonomics specified by the customer – sometimes the centre has to be reminded that the client is paying for this. Educating the facility to communicate with the rep on-site reduces friction and leads to a better product.
 

What kind of expertise should a customer look for?
The decision depends on what the owner wants – a gladiator or a politician. Our projects have included an ACJ310, six ACJ319s, six ACJ320s, four ACJ330s, six ACJ340s and six BBJ 2s for royal customers; two BBJ 747-400s and two BBJ 2s for presidential use; and six ACJ319s for governmental use. We have also been awarded contracts for two BBJ 747-8 projects and reserved for two BBJ 787s in this client category. For corporate chairmen we have been involved with one BBJ 777, five BBJ 2/3s, six ACJ319/320s and an ACJ321. We have also overseen three BBJ 2/3s for executive high-net-worth individuals; and four ACJ318s for private operators.

 

Excerpts from this interview were used in a feature exploring the role of customer representatives, published in the September 2013 issue of Business Jet Interiors International. For the full article, click here. For more information on Aircraft Conformance Engineering Services, click here.

 

Email

LATEST VIDEOS!

GX Aviation flight testing

Premier cabin

See Bombardier's new interior design for the Global 5000 and Global 6000, and a demonstration of cabin stability.




GX Aviation flight testing

Livery timelapse

See RAS Completions transform the exterior of a Learjet 45XR for Luxembourg Air Ambulance





Read Latest Issue

FEATURES

Following the delivery of a refurbished Global Express combining pre-engineered components from Inairvation and custom elements designed in-house, Sean Gillespie, executive vice president of Flying Colours Corp, looks back over the complex project
Click here to read more

Ron Larabie, owner and president at JetSet Interiors, details how new seats and soft goods transformed a GIV
Click here to read more

Tony Barrett of Flying Colours Corp gives an insight into the engineering aspects of a landmark Global Express refurbishment combining custom elements designed in-house, and pre-engineered components from Inairvation
Click here to read more

Peter Landquist reveals how CTT’s humidification system works in big iron aircraft, and what the company has planned for smaller jets
Click here to read more

South African operator Aeronexus has been enjoying a great season of charter with its refurbished VIP Boeing 767-300ER, following a six-week overhaul and seat refurbishment by Starling Aerospace
Click here to read more


Supplier Spotlight

Supplier SpotlightClick here for listings and information on leading suppliers covering all aspects of the business jet interiors industry. Want to see your company included? Contact simon.hughes@ukimediaevents.com for more details.

فروشگاه اینترنتی فروشگاه اینترنتی سیستم همکاری در فروش کانال تلگرام چت روم دانلود فیلم فروشگظ;ه اینترنتی

Submit your industry opinion

Industry BlogDo you have an opinion you'd like to share with the business jet interiors community? Good or bad, we'd like to hear your views and opinions on the leading issues shaping the industry. Share your comments by sending up to 500 words to isabel.kington@ukimediaevents.com

Submit your recruitment ad

Recruitment AdTo send us your recruitment advertising or to receive information on placing a banner please email simon.hughes@ukimediaevents.com