Aero-Dienst, a business aviation and air ambulance service provider, has worked to enhance its AOG service capacity in recent months.
The expansion comprises one team for Bombardier business jets and one for Dassault aircraft. Each of the two AOG specialist teams, which are exclusively responsible for AOG services, is basically made up of two technicians. They operate independently of daily maintenance routines, which means that they can concentrate fully on challenging AOG tasks that require the highest levels of flexibility and mobility. In case of increased demand for services due to simultaneous requests, additional specialist technicians can team up and respond.
When an AOG situation arises, customers contact the AOG team’s on-duty technicians directly, who can then make decisions, plan and respond independently and autonomously thanks to the short communication and decision-making channels. Support is also available from adjacent administrative departments, such as Travel Management, Maintenance Planning, Purchasing and Customer Care. This capacity for independent action and direct communication with customers makes the AOG teams the primary contact point, from problem analysis by phone to on-site release-to-service.
“Deploying standalone AOG teams represents a win-win situation both for our customers in AOG cases and for planned downtimes in hangars,” said Florian Heinzelmann, head of maintenance at Aero-Dienst. “This gives us a high degree of flexibility and, at the same time, the required stability and long-term planning efficiency in basic maintenance, because there is no need to remove staff for AOG cases on short notice. We’re very satisfied with this method of organising our AOG services, because it enables us to provide our customers with direct, transparent and efficient support in AOG situations, which we’ve already demonstrated with about 100 deployments this past year.”
In addition to its headquarters in Nuremberg (Germany), Aero-Dienst also operates stations in Vienna and Klagenfurt (Austria) and a maintenance station in Oberpfaffenhofen near Munich (Germany) that was set up three years ago. Its component shop in Landsberg am Lech (Germany) allows Aero-Dienst to provide local repairs for maintenance operators in Europe, the Middle East and Africa.
