Gogo Business Aviation|Satcom Direct has signed a second three-year preferred supplier agreement with Luxaviation Group, continuing the relationship first forged between the business aviation operator and Satcom Direct in 2021.
The new deal includes access to Gogo Galileo phased array antennas and its North American air-to-ground connectivity network, following the recent transaction combining the two connectivity providers.
Luxaviation Group will continue to use SD’s hardware, including the SD Plane Simple terminal series, Software-as-a-Service applications, flight deck connectivity solutions, and 24/7/365 customer support. Gogo|Satcom Direct said that with the renewed agreement, Luxaviation customers will also be able to maximise the connectivity supported by the Gogo Galileo half-duplex, HDX, and full-duplex FDX phased array terminals, from a single source.
“The Gogo|SD offering brings real value to our business and, more importantly, our customers by enabling us to deliver broadband connection, regardless of aircraft size,” said Stuart Williamson, MD of Luxaviation Technical Services. “This service differentiation means we can support our customers’ seamless transition from digital life on the ground to the skies. Customers expect to be connected all the time, and with this renewed agreement, we have the confidence that we can provide uninterrupted broadband to our customers wherever they travel. This is backed by the assurance that if a problem occurs, a human expert is at hand; this is invaluable for a company like ours where customer-centric service is at the core of all we do.”
Gogo|Satcom Direct facilitates multi-orbit connectivity through its long-established relationships with major satellite operators, including Intelsat, Viasat and Eutelsat OneWeb. It offers primary, backup or supplemental service through GEO, LEO or ATG, plus “optimised service quality depending on customer requirements”, the company said.
“The expanded portfolio means we can help our customers curate multi-band, multi-orbit connectivity to support all their connectivity needs,” said Dave Falberg, SVP sales, EMEA APAC at Gogo|Satcom Direct. “All the technology has been purpose-built for business aviation and is future-proofed to ensure our customers can keep pace with the rapidly changing connectivity landscape. We are proud to continue providing world-class connectivity to the Luxaviation Group across its fleet of large, mid-range, and small business aircraft. Our existing relationship has demonstrated that we can meet and exceed their customer needs, and we look forward to supporting its customers now and in the future.”
